With the high levels of business disputes stemming from market volatility, the ever increasing burden of litigation is of no exception. This not only takes a toll on the country’s justice system but ultimately sparked a growing realisation amongst business community on the importance of Alternative Dispute Resolution (ADR). Today not a single scope of activity can be named where negotiation, mediation or arbitration cannot be applied. ADR professionals provide help in every field – from child upbringing to implementation of the most complicated hi-tech projects, not only settling conflicts and differences, but also preventing them, thus saving financial and time resources, enhancing protection of investments, harmonization of business and social relations. It is critical to know the various methods and techniques that govern a successful negotiation, mediation or arbitration.

Certificate in Conflict Management (CCM)
(Code – ITP11)
(15 hours – 2 days)

The course will focus on the dynamics of power in negotiation - who has it, how did they get it, how is it used, and how it impacts settlements. It will explore specific techniques in maximizing each party’s potential to negotiate at their best. The course will cover the basic foundations for effective negotiation, understanding the bargaining style, setting goals in negotiation, nurturing relationships critical to negotiation success, maximizing leverage to conclude a deal and body language skills. The program will also explore underlying negotiation orientations and strategies and how they are confronted and employed by mediators. Through discussion, simulations, exercises and role-plays, it will focus on the structure and goals of the mediation process and the skills and techniques mediators use to aid parties in overcoming barriers to dispute resolution.

The program will also help participants integrate innovative techniques into their work by learning techniques for creating value in negotiation, learning how to use differences and disagreements to your advantage, understanding how to negotiate what you need without sacrificing the relationship, recognizing and responding constructively to difficult negotiation tactics, and understanding common cognitive and psychological mistakes in negotiation.

After successful completion, the candidate is eligible for empanelment as an IIAM Conflict Manager, subject to the norms of enlistment.

Certificate in Arbitration Law (CAL)
(Code – ITP12)
(15 hours – 2 days)

The course offers the participants to know the underlying theory of arbitration law and practice, with emphasis on drafting of arbitration clauses and agreements, awards, procedure of arbitration, important case laws, ethical issues, venue and institutional arbitration methods. The program will also look at the art of drafting of a dispute resolution clause appropriate to the parties’ business needs and dispute resolution desires. The program will provide a solid foundation in ADR processes and to serve as ADR practitioners and neutrals. After successful completion, the participant will be eligible for empanelment as an IIAM Arbitrator, subject to the norms of enlistment. For details; see

General Guidelines:

Who can attend:

Lawyers, Law Students, In-house counsels, Chartered Accountants, CA Students, Company Secretaries, CS Students, CEOs, COOs, Corporate Executives, Managers, MBA Students, Project Professionals, Contract Advisors, Mediators, Arbitrators and other professionals and businessmen who wish to enhance their knowledge and skills in this emerging area of deal and dispute management.

Benefits of participating:

Emphasizing the shift to negotiation, mediation and arbitration as a more cost-effective and speedy approach in making deals and settling conflicts;

Advancing current tips, tricks and techniques in various dispute methods towards keeping up with the current trend in the legal system;

Comprehending the psychology behind each ADR method as an important feature in making deals and effecting settlements;

Formulating techniques to successfully deal with difficult parties and strong emotions;

Winning a situation through the art of negotiation and influencing the mediator;

Fostering an amicable business relationship by implementation of most appropriate method in resolving commercial disputes;

Enhancing the arbitration process through right framing of persuasion and argument;

Filling up your toolboxes with strategies to overcome the obstacles and create durable agreements.

Assessment & Certification:

After completion of the course, participant will be given participation certificate. After completion of an assignment, the course certificate will be awarded, along with the course transcript.

Course fee:

Rs. 10,000/- (Indian participants)
US$250/ €185 (NRI participants & participants from SAARC Region)
US$300/ €220 (Foreign participants)

Accommodation:

Participants are responsible for their own hotel/hostel reservation. In case the participant requires assistance for identifying or booking accommodation, feel free to contact IIAM

Course Calendar:

14-15 January 2012      Certificate in Arbitration Law
11-12 February 2012    Certificate in Conflict Management
10-11 March 2012         Certificate in Arbitration Law

Download Application form

For further details, contact: training@arbitrationindia.com